Privacy Policy
Last updated: 26 February 2026
1. Introduction
North West Travel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you use our journey planning service. By using our application you agree to the practices described in this policy.
2. Information We Collect
We may collect the following information when you create an account or use our services:
- Email address (used for account identification and communication)
- Encrypted password (securely hashed — we never store plaintext passwords)
- Accessibility preferences (to personalise your routing experience)
- Basic usage data such as journey searches (to improve service quality)
3. How We Use Your Information
Your information is used to:
- Provide personalised routing and journey suggestions
- Improve the reliability and performance of our service
- Maintain the security of your account
4. Data Storage & Security
We take the security of your data seriously. All passwords are cryptographically hashed before storage. Data is held on secure servers and all communication between your device and our services is encrypted using HTTPS. We will never sell, trade or rent your personal information to third parties.
5. Third-Party Services
Our application integrates with the following third-party services to deliver core functionality:
- Openrouteservice.org — used for map rendering and route visualisation
These providers may process limited data (such as map tile requests and authentication tokens) in accordance with their own privacy policies. We encourage you to review those policies separately.
6. Your Rights
You have the right to:
- Request deletion of your account and all associated data
To exercise any of these rights, please contact us at: northwesttravel.noreply@proton.me